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Privacy Policy

Updated in February, 2026

1. Introduction​

PlayOrbs ("we," "us," or "our") is the data controller in respect of any personal data processed in connection with the PlayOrbs platform, games, and related services (the "Service"). We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws. We apply data minimization principles and limit processing to what is reasonably necessary for the purposes described in this Privacy Policy.

2. What Data We Process​

PlayOrbs operates on a non-custodial, wallet-based model. We do not require accounts, usernames, passwords, email addresses, or identity documents to use the Service.

We may process the following categories of data:

Wallet and Blockchain Data. Wallet addresses and on-chain transaction data associated with your use of the Service. This data is inherently public on the Solana blockchain and is not collected or stored by PlayOrbs separately, except as necessary for Platform operations.

Network and Security Data. IP addresses, device and browser metadata, network-level signals, and related technical indicators. This data may be processed directly by PlayOrbs and/or by third-party infrastructure providers on our behalf or independently.

Support Communications. If you contact us via Discord or other channels, we may process the content of those communications, including any wallet addresses or transaction details you provide, for the purpose of resolving your enquiry.

Nicknames. If you choose to set a nickname on the Platform, that nickname is stored on-chain and is publicly visible.

3. How and Why We Process Data​

We process personal data for the following purposes:

  • Security and abuse prevention — detecting and mitigating threats, unauthorized access, bot activity, and exploitation of Platform mechanics
  • Fraud detection and Terms enforcement — investigating suspected violations of our Terms and Conditions, including multi-wallet abuse, collusion, and prohibited conduct
  • Jurisdictional and age restrictions — assessing eligibility and enforcing geographic and age-based access restrictions as described in our Terms and Conditions
  • Dispute handling and support — responding to complaints, resolving disputes, and providing technical assistance
  • Platform operations — maintaining, monitoring, and improving the security and availability of the Service

We do not process personal data for profiling, behavioural tracking, targeted advertising, or marketing purposes.

4. Infrastructure Providers​

PlayOrbs uses third-party infrastructure providers (such as Cloudflare and similar CDN, hosting, and security services) to deliver and protect the Service. These providers may independently process IP addresses, network metadata, and related technical signals in the course of providing their services.

PlayOrbs may also process such data directly where necessary for the purposes described in this Privacy Policy.

Third-party infrastructure providers act under their own privacy policies and data processing terms. PlayOrbs selects providers that maintain appropriate security and data protection standards.

5. Lawful Bases for Processing​

We process personal data on the following lawful bases:

Legitimate interests — processing that is necessary for the security of the Service, fraud prevention, enforcement of our Terms, and jurisdictional compliance, where those interests are not overridden by your rights and freedoms.

Legal obligations — processing that is required to comply with applicable laws, regulations, court orders, or regulatory requirements.

We do not rely on consent as the primary basis for processing. Where consent is required by applicable law for any specific processing activity, it will be obtained separately and may be withdrawn at any time.

6. Data Retention​

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected.

  • Network and security data (including IP addresses) is retained transiently or for limited security windows, and is not retained longer than necessary for the applicable purpose.
  • Support communications are retained for a reasonable period to resolve enquiries and for record-keeping purposes.
  • Blockchain data (including wallet addresses and transaction history) is recorded on the Solana blockchain by the network itself. PlayOrbs does not control or determine the retention of public blockchain data.

When data is no longer required, it is deleted or anonymised in accordance with our retention practices.

7. Data Sharing​

We do not sell personal data.

We may share personal data in the following limited circumstances:

  • Infrastructure providers — as described in section 4, to the extent necessary for the delivery and security of the Service
  • Legal authorities — where required by applicable law, regulation, court order, or governmental request, or where disclosure is reasonably necessary to protect the rights, property, or safety of PlayOrbs, its users, or the public
  • Professional advisors — legal, audit, or compliance advisors, subject to professional confidentiality obligations

8. International Transfers​

Your data may be processed in jurisdictions outside your country of residence, including through our use of infrastructure providers that operate globally. Where personal data is transferred outside the European Economic Area, the United Kingdom, or other jurisdictions with data transfer restrictions, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

9. Your Rights​

Subject to applicable law, you may have the following rights in relation to your personal data:

  • Access — request confirmation of whether we process your personal data and obtain a copy
  • Rectification — request correction of inaccurate personal data
  • Erasure — request deletion of your personal data
  • Restriction — request that we limit the processing of your personal data
  • Objection — object to processing based on legitimate interests
  • Portability — request a copy of your personal data in a structured, machine-readable format

These rights may be limited where data is required for security, fraud prevention, legal compliance, or the exercise or defence of legal claims. Blockchain data that is publicly recorded cannot be modified or erased by PlayOrbs.

You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, contact us using the details in section 12.

10. Security​

We implement appropriate technical and organisational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures are reviewed and updated as necessary to reflect changes in technology and risk.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

11. Changes to This Policy​

We may update this Privacy Policy from time to time. Changes are effective upon publication on the Platform. We encourage you to review this Privacy Policy periodically. Material changes will be indicated by updating the date at the top of this document.

12. Contact​

For privacy-related enquiries, data subject rights requests, or complaints, contact us at:

Email: privacy@playorbs.com

You do not need to provide account credentials or identity documents to contact us. We may request information sufficient to verify your identity and locate any relevant data (such as a wallet address) before responding to a rights request.